1. Are you officially approved by ACSM? (www.acsm.org)

Yes, all of our courses have been officially approved by the American College of Sports Medicine (Providership #670311). We provide CECs for all of the ACSM certifications. Please see individual course listing for number of ACSM CECs available.

2. Are you officially approved by NASM? (www.nasm.org)

Yes, all of our courses have been officially approved by the National Academy of Sports Medicine (Provider #593). We provide CEUs for all of the NASM certifications. Please see individual course listing for number of NASM CEUs available.

3. Are you officially approved by NSCA? (www.nsca-cc.org)

Yes, our courses have been officially approved by the National Strength and Conditioning Association (Provider Number: K1053). We provide CEUs for both the NSCA-CPT and CSCS certifications. Please see individual course listing for number of NSCA CEUs available.

4. Are you officially approved by ISSA? (www.issaonline.com)

Yes, all of our courses have been officially approved by the ISSA Professional Division (Provider Number 11-612). We provide CEUs for all of the ISSA certifications. Please see individual course listing for number of ISSA CEUs available.

5. Will you automatically report my continuing education credits to my certifying association?

Sorry. No can do. Certifying associations require you, the certified professional, to retain documented proof including certificates from our courses for renewal and/or auditing purposes. So, don't forget to print out your certificate once you have passed the exam! Contact your specific certifying association for more details on their documentation requirements.

If you are interested in writing a course for us, please see our Contributors page for more information.

1. How does it work?

As you complete your purchase, you will be asked to create an online account using your email address and the password of your choice. Once your purchase is complete, you will be able to enter your information into the Log In section at the top of the page. Once you log in, you will be able to view the course(s) you have purchased, the course packet, and a link to access the online exam. Whenever you are ready, simply log in and click on the exam link to get started!

2. Is there a time limit for completing the exam?

No. There is no time limit for completing the exam, however, you must answer all of the questions once you begin. You also must score at least a 75% or higher in order to earn your continuing education credits. If needed, you will be able to take the exam up to 2 additional times in order to pass the course. Once you have passed, a certificate will become available for you to print out. The certificate is located in your online account and will be accessible for up to 1 year after you have passed that particular exam.

3. I have lost my certificate. What can I do?

No problem. Simply log in to your account and you wil be able to see the courses you have purchased along with a link to reprint your certificate. Your certificate will be accessible for up to 1 year after you have passed that particular exam. Remember to save your certificate for documentation purposes in the case of an audit.

1. How does it work?

Everyone pays the full regular price for the course. However, if you choose the "Rent-a-Book" option when ordering your course, you will have the ability to request a pre-paid USPS return label from your online account. Simply log on to your account and click "Get my FREE return label" within 45 days of your purchase date. An email will be sent to you with the return label attached as a .pdf document. **The return label will expire 5 days from the date it is emailed to you, so it is important that you wait to click on "Get my FREE return label" until you are ready to ship out the books.** Print out the return label and affix the label to a USPS Priority Flat-Rate envelope (free from your local post office). Schedule a free carrier pickup with your local post office or drop off the package at any local post office drop box. As long as the package is postmarked within 45 days of your purchase date (and is within 5 days of the date you received the return label), you will receive a portion of your original payment back (Regular price minus Rent-a-Book price = your refund amount).

Note: If you need a reminder of when your 45-day rental period expires, you can log in to your online account to view the "Return Book By" date.

2. Do you have a Rent-a-Book Condition Policy?

Yes, we do. If you choose the "Rent-a-Book" option, the book must be kept in like-new or better condition. if a book is returned to us as damaged and rendered unusable, you will not receive a portion of your original payment back and therefore, you will not receive the "Rent-a-Book" price. The examples below constitute our definition of like-new and damaged books:

Like-new or Better Condition: All pages must be intact (no creases, tears, or stains present). There can be very minimal writing or highlighting, but there cannot be any damage to the binding or cover.

Damaged Condition: Pages are damaged (medium to large creases, tears, stains, or liquid damage). There is heavy writing and/or highlighting throughout the book and/or the cover is noticeably damaged (markings on the inside or outside). Any other case that renders the book unusable will also be considered to be in damaged condition.

*BECAUSE OF THE NATURE OF OUR RENT-A-BOOK PROGRAM, IT IS POSSIBLE THAT YOU WILL RECEIVE A BOOK THAT IS ALREADY IN USED CONDITION WHEN CHOOSING THIS OPTION. 

3. Do I have to pay the return shipping?

Nope. The return cost is on us! Simply log on to your account and click "Get my FREE return label" within 45 days of your purchase date. An email will be sent to you with the return label attached as a .pdf document. *The return label will expire 5 days from the date it is emailed to you, so it is important that you wait to click on "Get my FREE return label" until you are ready to ship out the books.

4. I chose the "Regular price" option during checkout. Can I still return the book in order to receive the "Rent-a-Book" price?

Yes, you may return the book as long as it is within 45 days of the purchase date and you will receive a portion of your original payment back. However, because you did not select the "Rent-a-Book" option during checkout, your ability to request a pre-paid USPS return label will NOT be available on your online account. So, you are more than welcome to return the book to receive a portion of your original payment back, but you will have to provide your own return-shipping label.

5. I chose the "Rent-a-Book" option during checkout, but I would like to keep the book longer than 45 days. What happens now?

Well, not a whole lot. Because you originally paid the full price for the course, you will be able to keep the book without accruing any extra charges. You simply won't receive any portion of your original payment back.

What is your return policy?

If you are not satisfied with your purchase for any reason, we will refund 100% of your purchase price. Refunds must be made within 14 days of your purchase. Please contact us if you would like to return your course.

1. What are your shipping costs?

Our shipping costs are FREE! We ship our course books out within 48 hours (Monday through Friday) via USPS Priority Mail. You can then expect to recieve your course books within 2-3 business days.

2. How long will it take to receive my course once I have purchased it?

Once your order is placed, it will be shipped within 48 hours (Monday through Friday) via USPS Priority Mail. You can expect to receive your course books within 2 to 3 business days. In the meantime, your course materials, such as the course packet and online exam, will be instantly available to you via your online member account!